Simon Hunt is Director of Customer Experience at Firstsource Solutions, the leading customer experience expert. Simon works with clients across a range of sectors to provide business-transforming ...

Despite years of investment in data initiatives, many organizations still struggle to become truly data-driven. As Harvard Business Review reveals, 91.9% of executives cite cultural obstacles, not ...

Companies have been working to become more data-driven for many years at this point, with mixed results. These efforts play out over time in organizations, and persistence, resilience, execution, and ...

The ability to make informed decisions quickly is a competitive advantage for businesses, and being able to analyze data can give companies an upper hand. As businesses strive to optimize marketing ...

In this episode, we are joined by Mike O’Neill, the CEO of MedicaSoft. He discusses the top challenges that prevent healthcare organizations from effectively using their data, tools that can help ...

To become data-driven, companies must build a culture that values data, with strategies promoting data literacy, transparency, and leadership support. But the reality is that technology, while ...

In this special guest feature, Lars Fæste and Antoine Gourévitch of The Boston Consulting Group, discuss how data is becoming an increasingly powerful tool for business leaders in many industries who ...

Thriving as a mainstream company today means being data driven. Companies that have lagged on this front have observed their data-driven competitors seize market share and make inroads into their ...

In today’s fast-paced digital world, using data effectively isn’t just a nice-to-have—it’s essential. From targeted marketing and campaign optimization to creating tailored personas and tracking ...

Faced with declining enrollments and changing demographics, colleges and universities must make use of data and analytics to better serve students. With the anticipated higher education enrollment ...