May 11, 2023 · In addition to assisting agents in the handling and direction of calls, this software also manages agents and workflow, as well as tracks and displays metrics. This center management …

Mar 24, 2025 · Integration made simple Integrating our API into your existing workflow is straightforward. Here's a high-level overview of the process: Capture the audio during your normal system usage …

Sep 20, 2020 · An effective continuous integration system is a crucial component for fast-paced software development. At Hiya, we built our CI system using Jenkins deployed on Kubernetes via a fork of the …

Aug 13, 2025 · Hiya’s Voice AI Agents are digital representatives that handle both inbound and outbound phone calls with empathy and intelligence.

Feb 23, 2021 · There are more distractions, and falling out of a productive workflow is much easier. Plus, more people have taken up working in outbound call center positions for the first time.

Jan 27, 2022 · Try implementing these suggestions into your team’s workflow today. To learn more about how to optimize your call strategy to boost the most important KPIs, Download our Sales Call …

Oct 19, 2021 · They find ways to optimize their workflow to focus on what will create the best experience for their callers. They understand what the company’s mission and goals are and strive every day to …